Shipping policy
Shipping Policy
Order Processing
All orders placed through PULSO are processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been prepared and shipped, you will receive a shipping confirmation email with tracking information, when available.
Delivery Times
Estimated delivery time is 4-8 business days, depending on your location and the shipping carrier.
Please note that delivery times are estimates and may vary due to circumstances beyond PULSO's control, including carrier delays, severe weather, customs inspections, or periods of high shipping demand.
Order Tracking
When available, you will receive a tracking number to monitor the status of your shipment.
Tracking updates depend on the shipping carrier and may take several hours or a few days to appear after your order has been dispatched.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
PULSO is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or undeliverable shipping information, or if the carrier is unable to reach the recipient.
Shipping Delays
Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.
If this happens, our team will work closely with the shipping carrier to monitor your shipment and provide any assistance necessary.
Damaged or Problematic Orders
If your order arrives damaged or you experience any issues during shipping, please contact us within 30 days of delivery at:
Please include:
- Your order number
- Photos of the product you received
- A brief description of the issue
We will review your request and provide an appropriate solution in accordance with our Return & Refund Policy.
Contact
If you have any questions regarding your shipment, please contact us:
PULSO
Email: supportpulso@gmail.com