Refund policy

Return & Refund Policy

At PULSO, we want you to have a great shopping experience. If your order arrives damaged or has a manufacturing defect, we're happy to help in accordance with the terms of this policy.

30-Day Guarantee

You have 30 days from the date your order is delivered to request a return or refund if the product:

  • Arrives damaged during shipping.
  • Has a manufacturing defect.
  • Is different from the item you ordered.

Return Eligibility

To be eligible for a return or refund, the product must:

  • Have been purchased directly from our online store.
  • Be in the same condition in which it was received.
  • Include all original accessories, when applicable.
  • Be accompanied by photos or videos clearly showing the reported issue.

Damaged or Defective Products

If your order arrives damaged or has a manufacturing defect, please contact us within 30 days of delivery by emailing:

supportpulso@gmail.com

Please include:

  • Your order number.
  • Your full name.
  • A description of the issue.
  • Photos or videos showing the problem.

Our team will review your request and respond as quickly as possible.

Refunds

Once your request has been approved, your refund will be issued using the same payment method used for the original purchase, unless otherwise required by applicable law.

The time it takes for the refund to appear in your account depends on your bank or payment provider.

Exclusions

This policy does not cover:

  • Damage caused by misuse, accidents, or modifications made by the customer.
  • Normal wear and tear from regular use.
  • Damage caused by improper storage of the product.
  • Requests submitted after the 30-day return period.

Incorrect Items

If you receive the wrong item, please contact us as soon as possible so we can resolve the issue promptly.

Contact Us

If you have any questions about this policy or need assistance with your order, please contact us at:

Email: supportpulso@gmail.com

We are committed to reviewing every request individually and providing a fair solution in accordance with this policy and applicable consumer protection laws.